Privacy & Cookie Policy | Clinical EFT with Kay

Legal information

Privacy & Cookie Policy

This policy explains how Clinical EFT with Kay collects, uses, protects, and manages personal information, including information shared through this website, email sign-ups, booking and client forms, private coaching services, and cookies or similar website technologies.

Last updated: July 22, 2026 Version 2.0 Clinical EFT with Kay
What may be collected Name, contact and booking details, payment records, form responses, email preferences, information you choose to share, and limited website-use data.
How it is used To manage communications and bookings, provide services, process payments, send requested emails, maintain records, and improve the website experience.
Your choices You may manage optional cookies, unsubscribe from marketing emails, and request access to or correction of personal information.

1. Who this policy applies to

About Clinical EFT with Kay

Clinical EFT with Kay is operated by Kristin “Kay” Kraggerud. For privacy purposes, Kristin “Kay” Kraggerud is responsible for personal information collected through this website and the services described in this policy.

This policy applies when you visit this website, contact me, subscribe to emails, book a consultation or session, complete a form, purchase a service or resource, or participate in private Clinical EFT coaching support.

Clinical EFT coaching is educational and supportive in nature. It is not a substitute for medical, mental health, legal, financial, or emergency care.

Please do not use website forms, intake forms, or email for urgent or emergency support. If you are in immediate danger or need urgent medical or mental health support, contact local emergency services or a qualified healthcare professional.

2. Information I may collect

Personal information you choose to share.

I collect information that is reasonably needed to respond to you, manage bookings, provide services, process payments, send requested emails, maintain appropriate records, and understand how the website is being used.

This may include:

  • Your name and contact details, such as email address and phone number.
  • Booking details, including appointment times, timezone, session type, and scheduling notes.
  • Payment and invoice information, such as purchase records and payment status. Full card details are handled by payment processors and are not stored directly by me.
  • Information you provide in consultation, intake, reflection, or client forms.
  • Information you choose to share during email communication or private sessions.
  • Email subscription details, such as your name, email address, consent status, preferences, and unsubscribe activity.
  • Technical and usage information, such as browser and device type, approximate location, referral source, pages viewed, links clicked, scrolling or navigation activity, and website performance information.
  • Cookie, pixel, tag, local-storage, or similar identifiers where permitted by your privacy choices.
Because this work may involve emotional wellbeing, stress, anxiety, personal history, or sensitive life experiences, some information you choose to share may feel private or sensitive. I treat that information with care and respect. Private client information is handled separately from general website analytics wherever reasonably possible.

3. How your information is used

Information is used to provide and manage services.

I may use personal information to:

  • Respond to questions, consultation requests, and messages.
  • Schedule, confirm, reschedule, or cancel appointments.
  • Send appointment reminders, Zoom links, preparation details, forms, or follow-up information related to your booking.
  • Provide private Clinical EFT coaching support.
  • Process payments, invoices, receipts, and related business records.
  • Send email reflections, updates, or resources when you have subscribed or otherwise given consent.
  • Understand website traffic, navigation, and content performance.
  • Improve website clarity, usability, service delivery, and client experience.
  • Measure the effectiveness of Pinterest content or advertising when advertising cookies are accepted.
  • Protect the website, prevent misuse, and troubleshoot technical problems.
  • Meet legal, tax, accounting, insurance, recordkeeping, or professional obligations.

Depending on the situation and your location, information may be used with your consent, because it is needed to respond to your request or provide a service, for reasonable business and website-operation purposes, or because records must be kept to meet legal or professional obligations.

Service-related emails and messages are used to manage your booking or client relationship. Marketing emails, such as email reflections or promotional updates, are optional and can be unsubscribed from at any time.

5. Service providers and sharing

I do not sell your personal information.

I do not sell, rent, or trade your personal information. Limited information may be handled by third-party providers when needed to operate the website, manage bookings, provide services, process payments, send emails, measure website use, or meet legal obligations.

These providers may include:

  • Booking, client-management, form, and secure portal platforms.
  • Payment processors, including Stripe or other payment providers used at checkout.
  • Email marketing and publishing platforms, including Substack where applicable.
  • Video-meeting, email, calendar, website-hosting, security, and technical providers.
  • Analytics and website-behaviour tools described in the cookie section below.
  • Bookkeeping, accounting, legal, insurance, or administrative support where reasonably needed.

Providers may store or process information in Canada, the United States, the United Kingdom, the European Union, or other locations depending on their systems and policies.

Information may also be disclosed if required by law, court order, legal process, a serious safety concern, or to establish or protect legal rights.

6. Security

Reasonable safeguards are used.

I take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. These steps may include secure platforms, password protection, limited access, administrative safeguards, and careful handling of client information.

No online system, email platform, website, or digital communication method can be guaranteed to be completely secure. Please use care when choosing what to share by email or through online forms.

7. Cookies and similar technologies

Your website privacy choices.

This website uses cookies and similar technologies, which may include pixels, tags, scripts, and browser storage. Some are needed for the website to function. Others help understand website use or measure the effectiveness of content and advertising.

A consent-management platform called Consently is used to display privacy choices, remember those choices, and manage optional website technologies. Where consent is required, non-essential analytics and advertising technologies are intended to remain inactive unless you allow the relevant category.

Essential

Needed for functions such as security, page delivery, consent records, payment processes, and other basic website operations. These cannot normally be switched off through the banner.

Analytics

Helps understand visits, traffic sources, page use, navigation, and website performance. These technologies are optional where consent is required.

Advertising

Helps measure Pinterest campaigns or other advertising activity and may connect a website visit with an advertising platform. These technologies are optional where consent is required.

Principal website tools

Consently Manages the cookie banner, privacy preferences, and consent records.
Google Analytics and Google Tag Manager Help measure website traffic, page use, referral sources, and performance. Google tags are configured to respond to consent choices.
VisitorTracking Provides visitor, session, traffic-source, device, and website-usage reporting.
TruConversion Provides website-behaviour information such as session recordings, heatmaps, clicks, scrolling, and navigation patterns to help improve usability.
Pinterest Tag Helps measure Pinterest traffic, advertising interactions, and campaign effectiveness when advertising consent is granted.
Other hosted or embedded services Blog, payment, booking, video, form, or secure-client platforms may use their own necessary or optional technologies when you visit or interact with those services.
How to manage or change your choices

When the banner appears, you can accept all optional technologies, reject them, or manage categories individually. You can later reopen the preference centre using the floating Privacy choices button on the website.

Cookie and similar-technology retention periods vary by provider, purpose, and configuration. The technologies used may also change as the website and its services evolve. Browser controls can additionally be used to delete stored cookies, although deleting or blocking essential items may affect how some features work.

The cookie banner and preference centre are intended to provide the most current practical information about available categories and choices. Questions about a particular technology can be sent to hello@clinical-eft.com.

8. How long information is kept

Information is kept only as long as reasonably needed.

Personal information is kept for as long as reasonably necessary to provide services, manage the client relationship, comply with legal, accounting, insurance, or tax obligations, resolve disputes, and maintain appropriate business records.

Some information may be deleted sooner if it is no longer needed. Some records may need to be retained for legal, insurance, accounting, or professional reasons even after services end.

Website analytics and consent records may be retained according to the settings and policies of the relevant provider. These periods can vary and may change over time.

9. Your choices and privacy rights

You may ask to access, update, or correct your information.

Depending on your location and the circumstances, you may contact me to:

  • Ask what personal information I hold about you.
  • Request correction of inaccurate or outdated information.
  • Withdraw consent for optional communications.
  • Unsubscribe from marketing emails.
  • Change or withdraw optional cookie choices.
  • Ask about deletion of personal information, where deletion is possible and not limited by legal, accounting, insurance, professional, or recordkeeping obligations.
  • Ask how information has been used or shared.
  • Raise a privacy concern or ask how to contact an appropriate privacy authority.

I will respond to privacy-related requests within a reasonable time. I may need to verify your identity before providing access to personal information or acting on certain requests.

Marketing emails should include an unsubscribe link or clear unsubscribe instructions. You may also contact me directly if you have trouble unsubscribing.

10. Clients outside Canada

Online services may involve international privacy rules.

Clinical EFT with Kay is based in Canada and may work with clients in other countries. If you are located outside Canada, your information may be transferred to and processed in Canada or in other countries where service providers operate.

Privacy rights and rules can vary by location. If you are in the European Union, European Economic Area, United Kingdom, or another jurisdiction with specific privacy laws, you may have additional rights regarding access, correction, deletion, objection, restriction, portability, or withdrawal of consent, subject to applicable law.

You are welcome to contact me with questions about how your information is handled before booking or submitting a form.

12. Updates to this policy

This policy may be updated.

I may update this Privacy & Cookie Policy from time to time to reflect changes in services, platforms, website technologies, legal requirements, or privacy practices. The “Last updated” date at the top of the page will show when the policy was most recently revised.

13. Privacy contact

Questions about your information?

For questions about this Privacy & Cookie Policy, a website technology, or a request concerning your personal information, please contact:

Clinical EFT with Kay
Operated by Kristin “Kay” Kraggerud
Privacy Contact: Kristin “Kay” Kraggerud
Manitoba, Canada
Email: hello@clinical-eft.com

Please do not include urgent, emergency, or highly sensitive information in ordinary email.

EFT with K. Kraggerud ©2021–2026

Clinical EFT coaching is educational and supportive in nature and is not a substitute for medical care, mental health treatment, therapy, diagnosis, or crisis support.