Privacy Policy

1. Who this policy applies to

About Clinical EFT with Kay

Clinical EFT with Kay is operated by Kristin “Kay” Kraggerud. This policy applies when you visit this website, contact me, subscribe to emails, book a consultation or session, complete a form, purchase a service or resource, or participate in private Clinical EFT coaching support.

Clinical EFT coaching is educational and supportive in nature. It is not a substitute for medical, mental health, legal, financial, or emergency care.

2. Information I may collect

Personal information you choose to share.

I collect only the information that is reasonably needed to respond to you, manage bookings, provide services, process payments, send requested emails, and keep appropriate business records.

This may include:

• Your name and contact details, such as email address and phone number.
• Booking details, including appointment times, timezone, session type, and scheduling notes.
• Payment and invoice information, such as purchase records and payment status. Full card details are handled by payment processors and are not stored directly by me.
• Information you provide in consultation, intake, reflection, or client forms.
• Information you choose to share during email communication or private sessions.
• Email subscription details, such as your name, email address, consent status, preferences, and unsubscribe activity.
• Technical information connected to website use, such as cookies, analytics, browser type, pages visited, and general website performance data.

3. How your information is used

Information is used to provide and manage services.

I may use personal information to:

• Respond to questions, consultation requests, and messages.
• Schedule, confirm, reschedule, or cancel appointments.
• Send appointment reminders, Zoom links, preparation details, forms, or follow-up information related to your booking.
• Provide private Clinical EFT coaching support.
• Process payments, invoices, receipts, and related business records.
• Send email reflections, updates, or resources when you have subscribed or otherwise given consent.
• Improve website clarity, service delivery, and client experience.
• Meet legal, tax, accounting, insurance, recordkeeping, or professional obligations.

Where applicable, I rely on consent, your request to receive services, legitimate business purposes, and legal or recordkeeping obligations as the basis for collecting and using personal information.

4. Consent and client forms

You choose what you share.

By submitting a form, booking a session, subscribing to emails, or contacting me, you agree that Clinical EFT with Kay may collect and use the information you provide for the purpose connected to that action.

For example, if you book a session, I use your name, email address, phone number, and booking details to manage your appointment and communicate with you about the service. If you subscribe to email reflections, I use your name and email address to send those emails.

You may withdraw consent for optional communications, such as email reflections, at any time. Withdrawing consent for information that is necessary to provide a service may affect my ability to provide that service.

5. Service providers and sharing

I do not sell your personal information.

I do not sell, rent, or trade your personal information. I may share limited personal information only when needed to operate the website, manage bookings, provide services, process payments, send emails, or meet legal obligations.

Information may be handled through trusted third-party platforms or service providers, such as:

• Booking, client management, payment, and form platforms.
• Email marketing platforms used to send email reflections or updates.
• Video meeting platforms used for online sessions.
• Calendar, email, website hosting, analytics, and technical service providers.
• Payment processors, bookkeeping, accounting, legal, or administrative support where needed.

These providers may store or process information in Canada, the United States, the United Kingdom, the European Union, or other locations depending on the provider’s systems and policies.

I may also disclose information if required by law, court order, legal process, safety concern, or to protect legal rights.

6. Security

Reasonable safeguards are used.

I take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. These steps may include secure platforms, password protection, limited access, administrative safeguards, and careful handling of client information.

No online system, email platform, website, or digital communication method can be guaranteed to be completely secure. Please use care when choosing what to share by email or through online forms.

7. Cookies and website data

Cookies may help the website work better.

This website may use cookies or similar technologies to support website function, understand site traffic, improve performance, and make the browsing experience smoother.

Cookies are small files stored on your device. They do not give me access to your computer or to personal information you have not chosen to share.

You can usually adjust your browser settings to decline or delete cookies. Please note that some website features may not work as intended if cookies are disabled.

8. How long information is kept

Information is kept only as long as reasonably needed.

Personal information is kept for as long as reasonably necessary to provide services, manage the client relationship, comply with legal, accounting, insurance, or tax obligations, resolve disputes, and maintain appropriate business records.

Some information may be deleted sooner if it is no longer needed. Some records may need to be retained for legal, insurance, accounting, or professional reasons even after services end.

9. Your choices and privacy rights

You may ask to access, update, or correct your information.

You may contact me to:

• Ask what personal information I hold about you.
• Request correction of inaccurate or outdated information.
• Withdraw consent for optional communications.
• Unsubscribe from marketing emails.
• Ask about deletion of personal information, where deletion is possible and not limited by legal, accounting, insurance, or recordkeeping obligations.
• Ask privacy-related questions or raise a concern.

I will respond to privacy-related requests within a reasonable time. I may need to verify your identity before providing access to personal information.

10. Clients outside Canada

Online services may involve international privacy rules.

Clinical EFT with Kay is based in Canada and may work with clients in other countries. If you are located outside Canada, your information may be transferred to and processed in Canada or in other countries where service providers operate.

Privacy rights and rules can vary by location. If you are in the European Union, European Economic Area, United Kingdom, or another jurisdiction with specific privacy laws, you may have additional rights regarding your personal information.

You are welcome to contact me with questions about how your information is handled before booking or submitting a form.

11. Links to other websites

Other websites have their own privacy practices.

This website may include links to external websites, booking platforms, payment processors, blog posts, social media platforms, or other third-party resources.

Once you leave this website or use a third-party platform, that platform’s own privacy policy and terms apply. I encourage you to review the privacy practices of any website or service you use.

12. Updates to this policy

This policy may be updated.

I may update this Privacy Policy from time to time to reflect changes in services, platforms, legal requirements, or privacy practices. The “Last updated” date at the top of the page will show when the policy was most recently revised.

13. Privacy contact

Questions about your information?

For questions about this Privacy Policy or to make a request about your personal information, please contact:

Please do not include urgent, emergency, or highly sensitive information in ordinary email.